David Lord, Work Group Manager-Civil, Toowoomba, Queensland Australia

Farr Evrat (now Opus) have been the consultants for Millmerran Shire since 1962.  From this time we have carried out all of their engineering works including utilities and roading projects.  When you look on their webpage at their organisational chart they have David Lord on there as their engineer.
This shows the excellent level of service that has been provided to this Shire as well as the trust that they have in us as their consultant of preference.
David always strives to complete projects on time and ensures that they only leave this office if they are of a high standard. 
David sets an excellent example as a Work Group Manager for his team to follow.

Toa Tauheluhelu, Finance Officer, Hamilton, NZ

Toa has been awarded the Client Service Excellence Award for her unwavering and professional financial support to successive business managers and senior engineers within the Hamilton Environmental teams (her internal clients).
She is an individual who is always happy and willing to help no matter how simple the question may be.  She is a friendly face around the team yet is driven to achieve results.  Her advice with regard to financial management is always well thought out and reasoned.  She uses her considerable experience and networks to their best advantage.
Her telephone manner and contact with staff and clients alike is always pleasant and business like.
Toa goes to considerable lengths to accommodate needs with regard to timing of monthly reporting functions, frequently staying late or coming in very early to deal with emergencies or last minute details.
The business managers within Environmental, Hamilton are the envy of other groups because of Toa’s assistance.  Her ability to identify and suggest solutions to financial issues is legendary.

Brian Hillman, Technical Director, Fareham, UK

Brian has worked very closely with the RNLI (Royal National Lifeboat Institute) to build them from a small revenue client to become the Fareham office’s single largest client in 2007 and this is continuing into 2008.   Opus has become one of only 2 Consultants to service this client – having now joined a framework alongside Haskoning (formerly Posford) who had been primary consultant to the RNLI for the past 150 years.
Brian fully understands the client’s needs and has spent time meeting not just with their senior managers but also with the lifeboat crews themselves to get to know what they need and expect from their facilities.
As Opus are Lead Consultants Brian has managed other external consultants as well as the in house team and has been praised by the clients for delivering work on time and to budget  both from ourselves and the other Consultants.
Through Brian’s efforts an excellent working relationship with the clients has been established, to the point where they specifically asked to have a meeting in our offices on Christmas Eve to start off their holidays on a good note!

Ian Greenwood, Principal Asset Management Consultant, Auckland, NZ

Ian was the Opus project manager for the Infrastructure Asset Management Framework project (IAMF) being conducted for the Ontario Ministry of Public Infrastructure Renewal (PIR) in association with KPMG.  The IAMF encompassed a wide range of asset classes controlled by 25 Stakeholder Ministries and Agencies.  The project established reporting and funding arrangements to improve the provision of public infrastructure across the province of Ontario.
Ian was based in the KPMG Toronto office approximately 1000 kms from the nearest Opus office.  He not only completed the project on time and within budget but did so with the plaudits of our KPMG colleagues, the PIR project management team and representatives of the broader steering committee.  Several of the stakeholders at the wrap-up meeting noted their satisfaction with the project. 
The excellent KPMG/PIR relationship has led to other opportunities/ assignments from line departments and surrounding municipalities.  Ian is commended for his high level of client service in a remote Opus location.

Gary Chalmers, Group Civil Engineer, Christchurch, New Zealand

Gary Chalmers’ relationship with the Board, management and staff of the Lyttelton Port Company is outstanding.  Gary is very much the trusted adviser to the Port Company’s senior management and is actively involved in their strategic decision-making processes. Gary has a reputation for the quality of his deliverables and his high degree of technical capability and professionalism.

Martyn Western, Conservation Engineer, Cardiff, United Kingdom

Martyn Western’s success as client manager in the Cardiff office for the Welsh Historic Monuments agency CADW has been outstanding. We undertake around 85% of the CADW business despite there being three civil and structural consultants on the CADW Framework Agreement. Our success with CADW work is attributed to Martyn and the very strong relationships he has established.  Such relationships take dedication and commitment to achieve and in Martyn’s case they are directly attributable to his dedication in consistently delivering at the highest level.  He is held in very high regard by CADW and the fact that Martyn is successful in his mantra “to sort out all of CADW’s problems” is evidence that they regard him as their trusted adviser.

Allan Wilburn, Quantity Surveyor, Napier, New Zealand

Allan led and inspired the Opus and building contractor teams to deliver on time and within budget a new fast tracked 40-bed cell hut complex at Hawkes Bay Regional Prison. The project was briefed to Opus by the Department of Corrections late in December 2004. It included design and documentation, building consent, procurement and construction covering all site development works and many complex building services and security features. The facility was handed over early in April 2005. Thanks largely to Allan’s unstinting efforts, the client, who was initially very sceptical, acknowledged the great service received from Allan and the Opus team.

Kim Cauchi, Quality Management Consultant & Blake Wellner, Vice President, Fredericton

Kim and Blake have led the Geoplan Opus team providing quality management systems and specialist engineering advisory services to the New Brunswick Department of Transportation for a public private partnership (3P) construction and management project on the Trans Canada Highway. The quality management system developed by Kim had not been widely used in previous Canadian 3Ps and required skillful interaction both with the client and the client’s contractor. Kim has been masterful in this role, logging long and intense hours for the project team. Blake has provided specialist engineering advice for the quality management system implementation in the form of design audits. His interaction with the contractor has been as beneficial as Kim’s and has probably saved the contractor several hundred thousand dollars. As a result of Kim and Blake’s inputs, the satisfied client has requested an extension of the Geoplan Opus contract services until November 2007. In the words of Fred Blaney, the client’s project manager, when asked about Kim and Blake’s services, “I simply could not do without them.”